FAQs & Shipping Policy

Do you take commissions? 
Absolutely! Happy to create anything from personal commissions, to commercial ones.
You can check out the shop for personal digital commissions Here 
Or, if you have a specific idea, or would like a something for your business please get in contact via email.
Email: pinkbits1@outlook.com

 

ORDERING AND FULFILLMENT

Can I pick up my order in person? 
Unfortunately, no. We do not have a physical storefront.

I forgot to apply my discount code, can I be reimbursed for the difference? 
Sorry, we cannot honour this! 

Gift Wrapping 
All orders come wrapped in custom Pink Bits tissue paper! If you'd like a message for your gift recipient, please include the text you'd like included in the notes of your purchase. Messages will be hand-written upon a Pink Bits thank you note.

Refunds and order cancellation 
Orders can be cancelled at anytime before dispatch.

If you’re looking to return or exchange your order for whatever reason, we're here to help! For items purchased via Pink-Bits.com we offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please get in touch via email to Pinkbits1@outlook.com. Please have your order number and customer information used to complete the original order ready.

Please note:


Missing Items 
If there is an item on the delivery note that is not in your parcel then contact us immediately. Please include your Order Number and the Name of the missing item. Email: pinkbits1@outlook.com 

Changes to order information 
Once we have processed your order and it has been dispatched it is not possible for you or us to change any address details.

 

SHIPPING

Average shipping times are: 
Australia — 3-7 business days
Rest of world — 10-25  business days 
All orders are sent within 7 days of order placement.

Shipping rates are calculated based on the weight of your order and specific destination at checkout.
As soon as your order is dispatched, you will be sent an email to confirm that it's on the way.
Although we do our part and send all orders on time, we can from time to time be let down by the postal service. If a parcel is a little on the drag, please keep this in mind.

Tracking your order
A variety of shipping options are provided for you to choose from at checkout. Choose a tracked option for this feature, your tracking number will be delivered to you via email.
Please choose your shipping option thoughtfully, as we cannot be held accountable if your order is lost or damaged in transit due to the postal service or unforeseeable events.

Covid 19
Due to the current global pandemic, changed border policy and high demand for postal services, postage transit times are delayed. 

Due to the high demand for postal services, all international orders. must be placed with a tracked shipping option. See grid below for current average shipping times.

Please shop mindfully and knowingly of this before placing your order, as orders cannot be refunded or cancelled due to slow postage. Rest assured, your order will still be dispatched on time and packaged beautifully.

Country Express Parcels Standard Parcels
Australia 1-3 Business Days 3-7 Business Days
New Zealand 6-12 Business Days 9-15 Business Days
USA 7-16 Business Days 10-20 Business Days
China 6-12 Business Days  10-20 Business Days
UK Not available
Not available

*Shipping Estimates last updated 16/2/21

UK Shipping:
Unfortunately, all deliveries have been temporarily suspended to the UK amidst Brexit and subsequent changes to shipping requirements / VAT. UK Shipping will be reinstated ASAP.

 

CREATIVE & PARTNERSHIP OPPORTUNITIES
We are always on the lookout for exciting new creative partnerships or collaborations. If you have an idea for an exciting, mutually rewarding opportunity, please get in touch with us by sending an email. Please be sure to include as much information as possible in your initial correspondence, including links and relevant attachments.