FAQs & Shipping Policy

Do you take commissions? 
Absolutely! Happy to create anything from personal commissions, to commercial ones.
For personal commissions, check out the shop Here 
For custom commercial artwork, please get in contact via email Hello@pink-bits.com

Creative & Partnership opportunities
We are always on the lookout for exciting new creative partnerships or collaborations. If you have an idea for an exciting, mutually rewarding opportunity, please get in touch with us by sending an email. Please be sure to include as much information as possible in your initial correspondence, including links and relevant attachments.

ORDERING AND FULFILLMENT

Can I pick up my order in person? 
Unfortunately, no. We do not have a physical storefront.

I forgot to apply my discount code, can I be reimbursed for the difference? 
Sorry, we cannot honour this. 

Gift Wrapping 
All orders come wrapped in custom Pink Bits tissue paper. If you'd like a message for your gift recipient, please include the text you'd like included in the notes of your purchase. Messages will be hand-written upon a Pink Bits thank you note.

Refunds and order cancellation 
Orders can be cancelled at anytime before dispatch.
If you’re looking to return or exchange your order for whatever reason, we're here to help! For items purchased via Pink-Bits.com we offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please get in touch via email to Hello@pink-bits.com. Please have your order number and customer information used to complete the original order ready.

Please note:

• Discounted or sale items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging (if applicable)
• Returned items must have no visible signs of wear or use

Missing Items 
If there is an item on the delivery note that is not in your parcel then contact us immediately via email. Please include your Order Number and the Name of the missing item/s. Please get in touch at Hello@pink-bits.com

Changes to order information 
Once we have processed your order and it has been dispatched it is not possible for you or us to change any address details.

SHIPPING

Average shipping times are: 
Australia — 3-7 business days
Rest of world — 10-25  business days 
All orders are sent within 7 days of order placement.

Shipping rates are calculated based on the weight of your order and specific destination at checkout.
As soon as your order is dispatched, you will be sent an email to confirm that it's on the way.
Although we do our part and send all orders on time, we can from time to time be let down by the postal service. If a parcel is a little on the drag, please keep this in mind.

Tracking your order
A variety of shipping options are provided for you to choose from at checkout. Choose a tracked option for this feature, your tracking number will be delivered to you via email.
Please choose your shipping option thoughtfully, as we cannot be held accountable if your order is lost or damaged in transit due to the postal service or unforeseeable events.

Duties & taxes:
The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders may be subject to import taxes, customs duties and fees that are levied by the destination country. Unfortunately we have no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country, please should contact your local customs office for more information on this matter.